Your privacy is important to us. We strive to ensure that our use of your personal information or personal data is lawful, reasonable, and relevant to our business activities, with the goal of improving our services and your experience.
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.
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Updated on December 23, 2024
This privacy notice sets out what personal information we collect from you when you use our platform (which could be our online platform, mobile site, an application or any other electronic platform), how we collect your personal information, why we collect it and how we use it, and related matters.
Please read this privacy notice carefully to understand our views and practices regarding your personal information and how we will treat it (even if you're a long-standing site user) and contact us if you need any clarity or assistance, using the contact details set out at the end of this policy.
This privacy notice is applicable to Union Boda. This privacy notice should be read in conjunction with the standard terms and conditions of use of Union App or other KaCyber systems and must be applied with due consideration and compliance with Uganda’s Data Protection and Privacy Act (2019).
This policy applies to the processing of personal data in manual and electronic records kept by the Company. It also covers the Company’s response to any data breach and other rights under the Data Protection and Privacy Act (2019), and it is also in line with the Company Information Security Policy: the document approved by KaCyber’s Board of Directors and Senior management, which includes its commitment to guaranteeing the security of the information and establishes the measures and controls that the company will adopt to ensure the confidentiality, integrity, availability, and privacy of the information.
“Personal data” is information that relates to an identifiable person who can be directly or indirectly identified from that information, for example, a person’s name, identification number, location, online identifier.
“Special categories of personal data” is data, which relates to the religious or philosophical beliefs, political opinion, sexual life, financial information, health status or medical records of an individual.
‘Personal identifiable information’ is information that can be used uniquely to identify you, such as your name, mailing address, email address, telephone numbers and credit card number. In order to provide you with service, we may require that you provide us with personal identifiable information.
“Data processing” is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
KaCyber makes a commitment to ensuring that personal data, including special categories of personal data is processed in compliance with the Data Protection and Privacy Act (2019) and all its employees conduct themselves in line with this, and other related policies. Where third parties process personal data on behalf of the Company, the Company will ensure that the third party takes such measures in order to maintain the Company’s commitment to protecting personal data. In line with the Data Protection and Privacy Act (2019), the Company understands that it will be accountable for the processing, management and storage and retention of all personal data held in the form of manual records and on information systems.
Please read this Privacy Policy carefully and ensure that you understand it. By using our site and, or our application, you give your affirmative consent that you have read and accepted all the terms in this Privacy Policy. If you do not accept and agree with this Privacy Policy, you must stop using Our Site/application immediately.
In this Policy the following terms shall have the following meanings:
“Account”means an account required to access and/or use certain areas and features of Our Site or application;
“Cookie”means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 13, below; and
“Driver ”means an independent business person operating as a vehicle/ as a two-wheel transportation provider for people or goods. This term shall be used to mean either a “Union App Driver” or “Union App Rider” interchangeably as the context may require and defined in the Driver Terms of Use
“Owner”means those who make their vehicle(s) available for others to use through our application.
“Customer”means a user or consumer of any Union Apps and/or a beneficiary to Services extended through Our Application
“Site ”means our website www.unionmobilityapp.com and/or the Union Apps /mobile application downloadable from the App store, Huawei App Gallery or Google Play store or from our website.
Our Site and application is operated by National Boda Boda Riders Union Cooperative,............................................................................and ……………………………………………………… a l The registered address of the Boda union is ………………………………………………………. KaCyber Security Technologies Limited, ………………………………………………………… is registered at Plot 19-21 National ICT Innovation Hub, Nakawa - Kampala and is the technical systems provider and data controller of the Union Application and websites. Data Protection Email address: support@unionmobilityapp.com Helpline Telephone number: +256800280025
This Privacy Policy applies to your use of our Site and our mobile applications. Please note that we have no control over how your data is collected, stored, or used by other websites whose links may be provided on our website and we advise you to check the privacy policies of any such websites before providing any data to them.
Personal data is defined as any information relating to an identified or identifiable natural person.
As a data subject, you have the following rights, which we will always work to uphold:
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 14.
Further information about your rights can also be obtained from the Personal Data Protection Office. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Personal Data Protection Office.
Depending upon your use of our Site and, or application, we may collect some or all of the following personal and non-personal data including but not limited to;-
We use the information you give to;
Further to clause 6, we use your data for the necessary performance of a contract with you and because you have consented to the use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may also be used for the following purposes:
We may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or any other means, with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the law, and you will always have the opportunity to opt-out.
Third Parties whose content appears on Our Site may use third-party Cookies, as detailed below in Part 13. Please refer to Part 13 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
We store data until it is no longer necessary to provide our services or until your account is deleted - whichever comes first. This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs in accordance with the law.
We will only store or transfer your personal data to countries that have adequate data protection standards/laws or where you have consented to the processing or storing of personal data outside Uganda. We may in certain instances such as for analytics purposes or for the reasons in 6 and 7 above share your data with external third parties, that may be based out of your jurisdiction. In any such case, we shall ensure any such data is transferred securely and following best practice in your jurisdiction.
Data at UnionApp is stored in renown and secure servers. Data from the UnionApp applications is stored in Amazon Web Services (AWS) and Google Cloud (GCP). UnionApp uses MySQL and Amazon Relational Database Service (RDS) as the database engine and all access to the database are confidential and protected with reasonable security features.
The UnionApp may use data processors outside of Uganda. Such data processors shall be located in countries that have laws similar to Uganda’s Data Protection and Privacy Act. We may share your personal data with processors and other companies in our group and this may include subsidiaries, a holding company or any other entity that is a party to a merger and/or acquisition of an interest in UnionApp. We may sometimes contract with the following data processors to supply certain services. These may include payment processing, delivery, and marketing. In some cases, those parties may require access to some or all of your personal data that we hold.
If any of your personal data is required by a processor, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law. Without prejudice, you are advised to read the privacy policies of any processors we may contract.
By using the UnionApp site/application, You (the User) give to Us (UnionApp) your consent to collect, use and process your data for the purposes and in the manner indicated herein and in the driver or passenger terms of use.
We provide you with the ability to access, rectify, port and erase your data. To learn more, call our helpline to be supported on any of the requests you may have.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 14. We will respond to your subject access request within the timelines provided under the law. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required as communicated by our team from time to time from the date we receive your request. You will be kept fully informed of our progress.
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times. Please see our cookie policy here ……………………………………………………………………….
If you have any questions about this policy, you can contact us as described below.
We may change this Privacy Policy from time to time and in some instances without notice to you. This may be necessary, for example, if the law changes, or we change our business in a way that affects personal data protection. Any changes will be immediately posted on our Site and, or application and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site and, or application following the alterations. We recommend that you check this page regularly to keep up-to-date. By your use of our Site and, or application, you, by affirmative action, consent to these terms. Please do not use our Site and, or application or services if you do not consent to these terms.